Instructions for transferring a Starlink account
Hello!
Sometimes there is a need to "release" a Starlink terminal from its current account. This may be relevant if:
- you are providing the equipment for use by another person;
- you are transferring the kit to brothers-in-arms in another unit;
- you are changing your personal account and want to register the terminal to different details.
In such cases, you need an account transfer — a procedure that allows you to unbind the terminal from your profile and enable another person to register it under their own account.
The following instructions will help you properly transfer the Starlink terminal to a new user.
Before starting the process, verify that you have everything necessary for the transfer:
- The Starlink terminal was purchased 120+ days ago.
- The terminal has been in service for at least 90+ days. If less, the system will not allow the transfer to be completed.
- No outstanding balance on the existing account.
- Login credentials for the existing account: email and password.
- The new owner's email address.
Step-by-step instructions
1. Go to the website www.starlink.com
2. Sign in to your Starlink account (enter your email, password, and the confirmation code sent to your email)
3. Check that there is no outstanding balance (it is impossible to transfer a Starlink terminal with a debt). The "Amount Due" block must show 0.
4. To perform the transfer, the terminal must be paused. To do this, you need to:
- go to the "Service Plans" section
- manage your service plan
- select "Cancel Service"
- choose any reason for suspension and enter "Arbitrary" in the comment field
5. After setting the terminal to pause, the "Transfer" button will become active in the "Service Plan" section. Once you click it and confirm the operation, the terminal will be successfully unbound from your account for a new registration.
- click "Save Service"
6. Optionally, you can immediately enter the email address of the user to whom you wish to transfer the Starlink terminal.
Do you have questions or are you unsure if you did everything correctly? Contact Adaptis — we are in touch and always ready to help.
